Privacy Policy

Who is responsible

LIDERANÇA VALENTE, UNIPESSOAL LDA, trading as Cleann, is responsible for your personal data. Company details are listed below.

What we collect

Your name, email, phone number, service address, property and pet details, and any instructions you give us about the cleaning. If you create an account, we also keep your login details and booking history. Our systems also process technical data such as your IP address to deliver the website securely.

Why we use it

To schedule and deliver your cleaning, contact you about the appointment, send booking confirmations and a short feedback request after your visit, keep records of your bookings, and meet our legal and accounting obligations. With your consent only, we use Google Analytics to measure site visits, Google Ads to measure whether our ads lead to bookings, and Fraud Blocker to detect fraudulent ad clicks.

Who receives it

Cleann staff and the cleaners assigned to your booking. Service providers who work for us: our website hosting and database provider, Hostinger (sending our emails), Google Maps Platform (address search on the booking form) and Google Workspace / Google Calendar (scheduling bookings for our team). If you allow optional cookies, Google Analytics, Google Ads and Fraud Blocker receive your visit and, after a booking, its reference and total, but not your name or contact details. We never sell your data.

Cookies

We use necessary cookies and similar storage to run the site. Optional cookies are only used with your consent. See our Cookie Policy, and change your choice at any time via "Cookie Settings" at the bottom of every page.

How long we keep it

We keep booking and customer records for as long as needed to provide our services and to meet legal, tax and accounting obligations, and then delete or anonymise them. You can ask us to delete your account at any time.

Your account

Creating an account is optional. If you create one, you can view, reschedule and cancel bookings yourself.

Your rights

You can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, and withdraw consent at any time, by emailing info@cleann.pt. You can also complain to the Portuguese data protection authority, CNPD (www.cnpd.pt).

Company details